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Cancellation & Refund Policy
Effective Date: 10 January 2026
Website: https://pickosm.com
Thank you for shopping with PickOSM. We value your trust and aim to provide a transparent and customer-friendly shopping experience. This policy outlines the terms for order cancellation, refunds, and replacements.
1. Order Cancellation
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Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
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Once the order has been shipped, cancellation requests will not be accepted.
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To cancel an order, please contact us immediately via our support email or WhatsApp with your Order ID.
2. Refund Eligibility
Refunds will be processed only under the following conditions:
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The product received is damaged, defective, or incorrect
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The product is lost in transit
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The order is cancelled within the eligible cancellation window
Refunds are not applicable for:
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Products damaged due to misuse or negligence
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Minor color or design variations due to screen resolution
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Products returned without original packaging or invoice
3. Replacement Policy
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Replacement requests must be raised within 48 hours of delivery.
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Customers may be required to share unboxing photos or videos for verification.
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Once approved, a replacement will be shipped at no additional cost.
4. Refund Process
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Approved refunds will be processed to the original mode of payment used during checkout via Razorpay.
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Refunds typically take 5–7 business days to reflect in your bank account, depending on your bank or payment provider.
5. Shipping Charges
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Shipping charges (if applicable) are non-refundable, unless the return is due to an error from our side.
6. Failed or Duplicate Payments
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In case of failed transactions or duplicate payments, the excess amount will be automatically refunded to the original payment method within 5–7 business days.
7. Contact Us
For any cancellation, refund, or replacement queries, please contact us at:
Email: support@pickosm.com
Website: https://pickosm.com
