Shipping & Delivery Policy

At PickOSM, we aim to deliver your orders quickly, safely, and transparently. Please review the details below to understand how shipping and delivery work.

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Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a shipping confirmation message along with tracking details via WhatsApp, SMS, or email.

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Shipping Timeline

Delivery timelines depend on the destination and courier partner availability:

• Metro Cities: 3–5 business days

• Tier 2 & Tier 3 Cities: 4–7 business days

• Remote / Rural Locations: 7–10 business days

These timelines are estimates and may vary due to courier delays, weather conditions, operational issues, or other unforeseen circumstances.

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Shipping Charges

• Shipping charges are calculated during checkout based on delivery location, order value, and weight.

• Any applicable shipping fee will be clearly displayed before payment.

• Free shipping may be offered during special promotions or campaigns, subject to terms.

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Delivery Partners

We partner with reliable and trusted courier services to ensure secure and timely delivery across India.

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Order Tracking

• Once dispatched, tracking details will be shared via WhatsApp, SMS, or email.

• Tracking information may take up to 24 hours to reflect courier updates.

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Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

• Orders returned due to incorrect address, incomplete information, or unreachable contact numbers may incur additional re-shipping charges.

• PickOSM is not responsible for delivery delays caused by incorrect customer-provided information.

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Delivery Delays

While we strive to meet all delivery timelines, delays may occur due to factors beyond our control such as:

• Courier service disruptions

• Natural events or weather conditions

• High order volumes during sales or festive periods

We appreciate your patience and understanding in such situations.

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Support & Contact

For any shipping or delivery-related queries, please contact us at:

Email: support@pickosm.com
Website: https://pickosm.com